Tag: Troubleshooting

  • BOINC complains that VirtualBox is not installed, what to do?

    BOINC complains that VirtualBox is not installed, what to do? If you just want to run the Sixtrack application, you can safely ignore this message. Otherwise, if you wish to run other applications like ATLAS, CMS or LHCb that require virtualization, you need to install Oracle Virtual Box as described in the “Install Virtual Box”

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  • How do I report an error or a bug?

    How do I report an error or a bug? If you have found an error or a bug in the application, the experiments, the project, etc. please write a post about the error in the message boards so the administrators and volunteers can participate in solving the problem.

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  • VirtualBox crashes and does not respond at all to BOINC. What can I do?

    VirtualBox crashes and does not respond at all to BOINC. What can I do? If the virtual machine named "boinc_wu_xxxx_…" in the VBox Manager window does not respond at all to BOINC (i.e. you suspend the BOINC task but the VM is still running) you can try the following steps to recover the project:

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  • I’m getting lots of errors and I have BOINC installed as a service/daemon, is this a problem?

    I’m getting lots of errors and I have BOINC installed as a service/daemon, is this a problem? BOINC must not be installed as a service (Windows) or a daemon (GNU/Linux) because this project uses Virtual Machines. When BOINC is installed as a service or a daemon it runs as an unprivileged user and cannot run

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  • I’m getting the following message: Computation Error output file absent. What can I do?

    I’m getting the following message: Computation Error output file absent. What can I do? First of all, HAVE YOU INSTALLED VirtualBox ?? Next, check that your BOINC installation sets up the correct permissions for running VirtualBox. Recheck our information on “Installing BOINC“. If BOINC is correctly installed, the main reason for that message is that

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  • The Virtual Machine uses my CPU too intensively. How can I change this?

    The Virtual Machine uses my CPU too intensively. How can I change this? You can change how much CPU time is used by the Virtual Machine going into your BOINC project account and changing the Preferences for this project -> Maximum CPU % for Virtual Machine. You can specify an amount between 0 and 100%

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  • I installed BOINC in Windows with the “Protected Application Execution” option. Could this be a problem?

    I installed BOINC in Windows with the “Protected Application Execution” option. Could this be a problem? If you have installed BOINC with the Protected Application Execution option enabled, then you will not be able to run the project, and all the work units will fail. The reason is that when you install BOINC with that

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  • I’m using a Proxy for my Internet connections. Could this be a problem?

    I’m using a Proxy for my Internet connections. Could this be a problem? If you only have access to Internet via a Proxy, you may get Compute Errors in BOINC, as the Virtual Machine needs direct connection to Internet. For the moment there is no solution, but we will try to fix it.

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  • Message boxes keep popping up from Virtualbox. How can I remove them?

    Message boxes keep popping up from Virtualbox. How can I remove them? VirtualBox warns the user about how the keyboard and mouse will be captured if you click inside the window of the virtual machine. This message will pop up everytime you run a virtual machine unless you tick the “don’t show this window again”

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  • My keyboard and mouse do not respond to me. How can I get them back?

    My keyboard and mouse do not respond to me. How can I get them back? If you click inside the console window of the Virtual Machine and the keyboard and mouse get “grabbed” in the window, then to release them, you have to press the Host Key (Right Ctrl) or (Right Cmd in Mac OS

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